OYA.health Membership Agreement

    Effective as of the Member's Start Date

    This Membership Agreement (the "Agreement"), which is incorporated by reference into and made part of OYA.health's Terms of Service, is effective from the date of Member's first membership payment (the "Start Date"), and is between you ("Member," "you," or "your") and OYA Wellness LLC. ("OYA," "OYA.health," "we," or "us"). By entering into this Agreement, you acknowledge that you have read, understood, and agree to be bound by our Terms of Service (which includes this Agreement) and Privacy Policy. This Agreement also applies to website guests who initiate a membership purchase or consultation request through any OYA property, including oya.health and somaticmapping.health.

    1. Member Services

    1.1 OYA Services

    Our membership program provides recurring access to OYA.health's longevity platform (the "Membership"). The Membership is built around our patented OY-A.health™ method supported by a defined diagnostic stack that includes blood work, subclinical analysis and biofeedback and emotional somatic mapping. As part of the Membership, we offer access to the OYA Concierge, the OYA Marketplace, the OYA Data Vault, the OYA BrainRewiringProtocol, and to third-party laboratory testing, imaging services, pharmacy services, peptide and compounded supplement programs, and other longevity, wellness, and clinical services as more fully described on the Platform. You can find specific details regarding your Membership tier and inclusions by accessing your User Account via the Platform.

    1.2 Membership Tiers

    OYA offers tiered Memberships (including, but not limited to, OYA Core, OYA Test Suite Pro, and OYA Concierge Pro+RX). Each tier carries different inclusions, recurring fees, and minimum engagement expectations, all of which are disclosed at the point of enrollment. OYA reserves the right to introduce, retire, rename, or restructure tiers and tier-level benefits at its sole discretion, with notice to active Members as required by Section 4.1.

    1.3 Third Party Services

    Through your Membership, you may have access to various healthcare, diagnostic, compounding, and wellness services provided by OYA's third-party partners, including but not limited to phlebotomists, laboratories, pharmacies, compounding pharmacies, imaging centers, partnering med spas, luxury spas, resort wellness locations, peptide providers, and licensed medical groups (collectively, "Third Party Providers"). In some instances, these Third Party Providers may bill your insurance directly for their services, and OYA's role is limited to coordination and, where applicable, facilitating payment collection. While OYA coordinates these services to enhance your Member experience, OYA does not provide medical advice or professional healthcare services. All medical, clinical, prescribing, and professional services are provided solely by the Third Party Providers, who maintain complete and independent responsibility for the quality, appropriateness, and professional standards of their services.

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, OYA EXPRESSLY DISCLAIMS ALL WARRANTIES AND REPRESENTATIONS REGARDING THE THIRD PARTY PROVIDERS' SERVICES AND SHALL NOT BE LIABLE FOR ANY CLAIMS, DAMAGES, OR LOSSES, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL, ARISING FROM OR RELATED TO SUCH SERVICES. THIRD PARTY PROVIDERS DO NOT PROVIDE URGENT CARE OR EMERGENCY CARE. IF YOU ARE EXPERIENCING AN URGENT MEDICAL ISSUE, GO TO YOUR NEAREST URGENT CARE OR EMERGENCY ROOM, OR CALL 911.

    1.4 Membership Term

    This Agreement will commence on the Start Date and continue for the initial billing period selected at enrollment (the "Initial Term"), which may be monthly, quarterly, or annual depending on your selected tier and billing cadence. The Initial Term is non-cancelable for fees already charged, except as set forth in Section 2.3 below. At the end of the Initial Term, this Agreement will continually and automatically renew upon the same terms and conditions for successive periods of the same length (each, a "Renewal Term"), unless terminated sooner pursuant to Section 3 below. The Initial Term and each Renewal Term are collectively referred to as the "Term."

    2. Fees and Recurring Charges

    2.1 Membership Fees

    THE MEMBERSHIP CONSISTS OF AN INITIAL CHARGE FOLLOWED BY RECURRING PERIODIC CHARGES AS AGREED TO BY YOU ("MEMBERSHIP FEES"). BY ENTERING INTO THIS AGREEMENT, YOU ACKNOWLEDGE THAT YOUR MEMBERSHIP HAS AN INITIAL AND RECURRING PAYMENT FEATURE AND YOU ACCEPT RESPONSIBILITY FOR ALL RECURRING CHARGES PRIOR TO CANCELLATION. YOU MAY DEACTIVATE YOUR MEMBERSHIP IN ACCORDANCE WITH SECTION 3 BELOW. YOU WILL NOT BE CHARGED A SEPARATE CANCELLATION FEE. YOU MAY REQUEST TO REJOIN OYA AT ANY TIME FOLLOWING YOUR CANCELLATION, BUT WE RESERVE THE RIGHT TO REFUSE TO RESTART YOUR MEMBERSHIP IF WE HAVE PREVIOUSLY TERMINATED IT.

    2.2 Membership Add-Ons and Subscription Services

    Different features, products, and services may become available in addition to your Membership as determined from time to time by OYA, including but not limited to compounded supplement subscriptions, peptide protocols, additional diagnostic panels, ESM scan add-ons, integration sessions, OYA BrainRewiring Protocol enrollments, and OYA New Earth retreat experiences. Certain products or services available through the Platform may be purchased on a one-time or subscription basis ("Subscription Services"). For Subscription Services, your payment method on file will be automatically charged at the regular interval disclosed for that product or service during checkout. If you have any questions about the options available under your Membership, please visit oya.health or email weare@oya.health.

    2.3 Early Cancellation Window

    If you cancel your Membership within seven (7) days of the date of purchase and no Services have been scheduled or initiated (including but not limited to ESM scan booking, lab orders, peptide protocol enrollment, OYA BrainRewiring Protocol™ onboarding, retreat reservations, consultations, or substantive Platform access), you may be eligible for a full refund of Membership Fees. Once any Services have been scheduled or initiated, all Membership Fees become non-refundable. After seven (7) days, Membership Fees are not refundable. If an at-home blood draw, blood mail-in kit or any other services or appointments are booked through a Third Party Provider, the at-home fee is non-refundable if the appointment is cancelled within twenty-four (24) hours of the scheduled time.

    2.4 Understanding Your Fees

    By accepting these terms, you agree to pay the Membership Fees and any Add-On or Subscription Service fees you incur. You understand that your health insurance or other payment plans may not cover these Fees. OYA does not assess whether you can obtain coverage or reimbursement for these Fees from insurance companies or other payers, and OYA does not bill insurance directly.

    3. Auto-Renewal and Cancellation

    3.1 Auto-Renewal

    YOUR MEMBERSHIP WILL CONTINUE INDEFINITELY UNTIL TERMINATED IN ACCORDANCE WITH THIS AGREEMENT. FOLLOWING YOUR INITIAL TERM, AND AGAIN AFTER ANY SUBSEQUENT MEMBERSHIP PERIOD, YOUR MEMBERSHIP WILL AUTOMATICALLY COMMENCE ON THE FIRST DAY FOLLOWING THE END OF SUCH PERIOD AND CONTINUE FOR SUCCESSIVE RENEWAL PERIODS OF THE SAME LENGTH, AT THE THEN-CURRENT, NON-PROMOTIONAL MEMBERSHIP RATE. YOU AGREE THAT YOUR ACCOUNT WILL BE SUBJECT TO THIS AUTOMATIC RENEWAL FEATURE UNLESS YOU DEACTIVATE YOUR SUBSCRIPTION WITHIN SEVENTY-TWO (72) HOURS BEFORE THE APPLICABLE RENEWAL DATE (i.e., THE END OF YOUR THEN-CURRENT BILLING PERIOD).

    3.2 How to Deactivate

    TO DEACTIVATE YOUR SUBSCRIPTION, EMAIL WEARE@OYA.HEALTH OR, WHERE AVAILABLE, LOG INTO YOUR OYA ACCOUNT AND FOLLOW THE DIRECTIONS FOR CANCELLATION. IF YOU DEACTIVATE DURING THE INITIAL TERM, YOU MAY USE YOUR SUBSCRIPTION UNTIL THE END OF YOUR THEN-CURRENT SUBSCRIPTION PERIOD; YOUR SUBSCRIPTION WILL NOT RENEW AFTER YOUR THEN-CURRENT TERM EXPIRES. YOU WILL NOT BE ELIGIBLE FOR A PRORATED REFUND OF ANY PORTION OF THE FEE PAID FOR THE THEN-CURRENT BILLING PERIOD.

    3.3 Authorization to Charge

    BY SUBSCRIBING TO THE MEMBERSHIP, YOU AUTHORIZE OYA TO CHARGE YOUR PAYMENT PROVIDER NOW, AND AGAIN AT THE BEGINNING OF ANY SUBSEQUENT BILLING PERIOD. UPON RENEWAL, IF OYA DOES NOT RECEIVE PAYMENT FROM YOUR PAYMENT PROVIDER: (A) YOU AGREE TO PAY ALL AMOUNTS DUE ON YOUR ACCOUNT UPON DEMAND; AND (B) YOU AGREE THAT OYA MAY EITHER TERMINATE OR SUSPEND YOUR MEMBERSHIP AND CONTINUE TO ATTEMPT TO CHARGE YOUR PAYMENT PROVIDER UNTIL PAYMENT IS RECEIVED. UPON RECEIPT OF PAYMENT, YOUR ACCOUNT WILL BE REACTIVATED AND, FOR PURPOSES OF AUTOMATIC RENEWAL, YOUR NEW BILLING PERIOD WILL BEGIN AS OF THE DAY PAYMENT WAS RECEIVED.

    4. Payment and Pricing

    4.1 Pricing Adjustments

    OYA reserves the right to adjust your Membership Fee at its sole discretion; provided that we will give you at least ten (10) days' advance notice of any Membership Fee changes. Your continued use of the Services after such notice constitutes acceptance of the change, unless you cancel your Membership in accordance with this Agreement. All prices shown on the Platform are in U.S. dollars. Applicable taxes and other fees or charges are not included and are additional. Prices, taxes, or other fees may vary geographically.

    4.2 One-Time and Recurring Payments

    You agree to pay your Membership Fee and any fees for additional Services or products purchased using your User Account in accordance with the prices and billing terms in effect at the time the order is placed, plus all applicable taxes. To make a purchase, you must provide valid payment information (e.g., credit card or debit card) through the Platform. By placing an order, you agree and authorize: (1) the payment method(s) you provide to be charged for all fees and taxes applicable to your Membership and any Add-On or Subscription Service; (2) OYA to automatically charge alternative payment methods associated with your account if a primary payment method is declined or no longer available; (3) OYA to share payment information and instructions required to complete payment transactions with our payment processors and their third-party service providers in accordance with the Privacy Policy; and (4) that no additional notice or consent is required for the foregoing.

    You agree to immediately update your User Account in the event of any change in your payment information. OYA reserves the right at any time to change its billing methods. If a payment method cannot be verified, is invalid, or is otherwise not acceptable, your Membership may be suspended or canceled. If a payment is not successfully processed and you do not update your payment method or cancel, you remain responsible for any uncollected amounts and authorize us to continue billing the payment method, as it may be updated. OYA reserves the right to collect any outstanding payment due, and may transfer the collection of your outstanding balance to a third-party collection agency.

    WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY, QUARTERLY, OR ANNUALLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE ADVANCE NOTICE THAT YOU WISH TO TERMINATE THIS AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE OYA REASONABLY COULD ACT. IF YOUR PAYMENT DETAILS CHANGE, YOUR CARD PROVIDER MAY PROVIDE US WITH UPDATED PAYMENT DETAILS, AND WE RESERVE THE RIGHT TO USE THESE UPDATED DETAILS FOR FUTURE CHARGES TO PREVENT INTERRUPTION OF SERVICE.

    4.3 Subscription Payments

    For Subscription Services (including compounded supplement or detox programs, peptide protocols, coaching and other recurring product or service deliveries), your payment method on file will be automatically charged at the regular interval described for that product or service during checkout. You may cancel a Subscription Service at any time up to seven (7) days before the applicable renewal date by emailing weare@oya.health. To simplify the user experience, you will see a single total subscription price for certain bundled products and services. Where a Subscription Service requires a consultation with a Healthcare Provider and/or includes a prescription or compounded product filled through one of OYA's partnering pharmacies, the total price you pay includes the amount charged by the pharmacy for the prescription or compounded product, the amount charged by the medical group for the services of the Healthcare Provider, and the amount OYA charges for use of and access to the Platform. We collect the amounts charged by the pharmacies and medical groups on their behalf and pass those amounts through to them.

    4.4 Late Payments

    OYA reserves the right to (i) terminate this Agreement or (ii) withhold your eligibility to receive Membership Services for failure to pay any invoice for, or installment of, Membership Fees in a timely manner. OYA may charge a late fee of 1.5% per month on the total amount owed until paid for any fees not paid in a timely manner.

    5. Insurance Coverage

    5.1 Not a Medical Provider

    OYA IS NOT A HEALTHCARE PROVIDER AND DOES NOT BILL INSURANCE. While some Services available through OYA may be eligible for insurance reimbursement, OYA makes no guarantees regarding insurance coverage and is not responsible for submitting claims or facilitating reimbursement. You are solely responsible for determining coverage eligibility and submitting claims to your insurance plan (your "Plan").

    5.2 Not an Insurer

    OYA is not an insurance company and is not promising or delivering unlimited care for Membership Fees or any other charges incurred through your use of the Platform. We presume you are either eligible for Medicare or otherwise have a private Plan that provides healthcare coverage for essential healthcare services not covered by your Membership. An OYA Membership is not the same as health insurance or a health plan (such as an HMO). It is important to maintain your existing health insurance policies or plans to cover your and your family's healthcare costs. This Membership does not provide health insurance and is not intended to replace any health insurance or health plan coverage you have now or in the future.

    5.3 Medicare and Private Insurance

    If you are or become Medicare eligible, you agree that you will not submit to Medicare any claim for payment of the Membership Fees (including Add-On fees) or request that OYA submit such a claim. You acknowledge and understand that Medicare does not cover and will not pay for the Membership Fees.

    5.4 HSA / FSA

    You may be able to use your HSA or FSA for OYA Membership Fees, or for the purchase of supplements or other health-related items in the OYA Marketplace, where these are recommended by your OYA Healthcare Provider with a letter of medical necessity. OYA may utilize a third-party service to generate such a letter and will share the information necessary to do so with that service. There is no guarantee of reimbursement or coverage, and all claims are subject to approval of your HSA or FSA provider.

    6. Diagnostics, In-Person Services, and Rescheduling

    6.1 The OYA Longevity Test (In-Person Only)

    The OYA Longevity Test is administered EXCLUSIVELY IN PERSON at OYA's partnering locations, including authorized med spas, luxury spas, and resort wellness facilities. The OYA Longevity Test is not, and is not offered as, a mail-in, at-home, or ship-to-you product. You acknowledge that scheduling, completing, and re-administering the OYA Longevity Test requires your physical presence at an authorized partner location, and that your access to certain Membership benefits may depend on the timely completion of in-person diagnostics.

    6.2 BioDecodification and the Emotional Somatic Mapping (ESM) Scan

    The patented BioDecodification technology and the Emotional Somatic Mapping (ESM) scan are the diagnostic core of the OYA Membership. The ESM scan is delivered in person or via collected hair sample and it's analyzed by trained, OYA-authorized practitioners. You understand that the ESM scan is intended to surface somatic, emotional, and nervous-system patterns relevant to your longevity profile, and that the resulting somatic imprint report is a non-diagnostic educational document organized by organ and system. The ESM scan does not diagnose, treat, cure, or prevent any disease, and is not a substitute for medical evaluation, diagnosis, or treatment by a licensed healthcare provider.

    6.3 Supporting Diagnostics

    Your Membership may include or make available supporting diagnostics, which may consist of blood work, subclinical analysis and biofeedback, and psychological analysis. OYA does not own or operate a laboratory and does not perform phlebotomy. All laboratory testing services are performed by independently owned and operated third-party laboratories (which may include LabCorp, Quest Diagnostics, or other partners), and any phlebotomy or analysis of mail in test samples are performed by independently operated third parties unaffiliated with OYA. By using the Services and providing OYA with your desired location, you authorize us to coordinate with these Third Party Providers to draw your blood and process your samples at that location. You understand that OYA does not control the operations of these Third Party Providers and is not liable for their actions or inactions.

    You understand that blood-based laboratory testing requires obtaining a blood sample, which can result in bruising, hematoma, infection, lightheadedness, bleeding, fainting, and discomfort. You agree to consult with your medical provider in advance of using these Services. By using the Services, you acknowledge that the terms and conditions and privacy policy of the applicable laboratory and phlebotomy provider apply to the services performed by that provider.

    6.4 Accessing Results

    You will receive your results via the Platform. OYA and/or a third-party medical group will make reasonable efforts to notify you of abnormal or critical lab values via the Platform and by email and/or phone. You are responsible for reviewing your results and completing any necessary follow-up with your primary care provider. You understand that the process of viewing diagnostic results is irreversible and may cause distress or anxiety. You agree to discuss in advance with your medical professional whether it is appropriate for you to use these Services. You understand that by sharing your results with Healthcare Providers, that information may become part of your medical record and therefore accessible by other healthcare providers and insurance providers.

    For the avoidance of doubt, this does not apply to labs or other data that you upload yourself to the OYA Data Vault. Healthcare Providers are not notified when you upload data to the OYA Data Vault, and they may or may not review any data uploaded to the OYA Data Vault in their sole discretion. You should not assume that anything you upload to the OYA Data Vault is being reviewed.

    6.5 Requests for Itemized Invoices

    Patients residing in New York, New Jersey, and Rhode Island have the right under their respective state patient billing laws to request an itemized price list from OYA for their laboratory tests.

    6.6 Rescheduling and Missed Appointment Fees

    6.6.1 ESM Scan and In-Person Longevity Test Appointments

    Appointments for the ESM scan and the OYA Longevity Test at an OYA partner location may be rescheduled up to forty-eight (48) hours before the scheduled appointment time at no charge. Appointments rescheduled within forty-eight (48) hours of the scheduled time, or missed entirely, may incur a rescheduling fee of $75–$250 (subject to change), charged to your card on file. Please contact your OYA Concierge to inquire about the specific fee applicable to your appointment.

    6.6.2 Sample Collection at Partner Lab Facility

    Sample collection appointments at a partner lab facility may be rescheduled up until the time of the appointment with no charge. To reschedule, message your Concierge to find another time that works for you.

    6.6.3 At-Home Sample Collection

    At-home sample collection appointments may be rescheduled in the Platform up to twenty-four (24) hours before the scheduled appointment time. If you reschedule within twenty-four (24) hours, or miss the appointment, the appointment is non-refundable and a rescheduling fee of $119.00 (subject to change) will be charged to your card on file.

    6.6.4 Imaging Services and Functional Testing

    Appointments for imaging services and functional testing may be rescheduled up to three (3) business days before the scheduled appointment with no charge. Appointments rescheduled within three (3) business days, or missed entirely, may incur a rescheduling fee of $50–$250 (subject to change), depending on the service purchased. Please contact your OYA Concierge to inquire about the rescheduling fee applicable to your specific service.

    7. Peptide Protocols and Compounded Products

    Peptide protocols and compounded products are made available through OYA only following a consultation with a licensed Healthcare Provider, who will determine in their sole, independent clinical judgment whether such products are appropriate for you. Many peptides offered through OYA partner pharmacies are classified as Research Use Only (RUO) and/or are prescribed off-label. By enrolling in a peptide protocol or purchasing a compounded product, you acknowledge:

    • Some peptide compounds are designated for research use only and are not approved by the FDA for the indications for which they may be prescribed.
    • Off-label prescribing is a recognized practice within the licensed Healthcare Provider's independent professional judgment, but it carries risks, including unknown long-term effects.
    • You retain complete bodily autonomy in your decision to begin, continue, pause, or discontinue any peptide protocol or compounded product, and you are solely responsible for that decision.
    • The Healthcare Provider exercises independent clinical judgment and is not employed by OYA. OYA does not direct, override, or interfere with that judgment.
    • You assume the risks associated with peptide use, including injection site reactions, allergic responses, hormonal shifts, fertility-related effects, and other known and unknown risks.
    • Renewal of any peptide protocol is subject to additional clinical review and the satisfaction of any guardrails OYA or the Healthcare Provider may impose, including but not limited to fertility, pregnancy, and lactation guardrails.

    Where required, you will be asked to sign a separate Peptide Informed Consent before enrolling in any peptide protocol. The Peptide Informed Consent is incorporated by reference into this Agreement upon your signature.

    8. OYA Repatterning Protocol™ and Long-Form Engagements

    The OYA Repatterning Protocol™ and other long-form engagements (which may include modalities such as cellular rewiring, theta healing, personal constellations, hypnosis, and human design) are typically structured as multi-month engagements (commonly 3 to 6 months). By enrolling, you acknowledge that the protocol relies on consistency over time, that OYA does not warrant any specific outcome, and that the engagement is non-refundable once initiated, except as required by law or expressly permitted in Section 9 below. Cancellation mid-protocol does not relieve you of the obligation to pay for the remainder of any prepaid or contracted period.

    9. Cancellation and Refund Policy

    9.1 Canceling a Membership

    You may cancel your Membership at any time up to seventy-two (72) hours before the applicable renewal processing date by emailing weare@oya.health or, where available, logging into your OYA account and following the directions for cancellation.

    9.2 After Cancellation

    After cancellation:

    • You will retain access to your account, your stored data, and the visualization of your data, as well as previous treatment plans, in the OYA Data Vault.
    • You will no longer have access to OYA Concierge, OYA Marketplace, the OYA Repatterning Protocol™, or any clinical services.

    9.3 Diagnostics Not Included in Membership Fee

    • All cancellations must be requested within sixty (60) days of payment to be eligible for a refund.
    • No refunds will be issued after test samples are collected, whether at a partner lab facility or in-home with one of our phlebotomy partners.
    • Refunds, where available, are limited to the full price of the test and will be returned to the original payment method. Certain exclusions apply.

    The following tests are non-refundable:

    • Intestinal Permeability Panel
    • Environmental Toxins Panel
    • PFAS Chemicals Panel
    • Galleri Early Cancer Detection Test
    • Food and Environmental Allergy Testing
    • Any diagnostic testing included in the cost of your Membership.

    9.4 Imaging Services and Functional Testing

    • All cancellations must be requested within sixty (60) days of payment to be eligible for a refund.
    • The cancellation request must be received more than three (3) business days before your scheduled appointment to be eligible for a refund. No refunds will be issued if the service is cancelled within three (3) business days of the requested appointment.
    • Refunds, where available, are limited to the full price of the service and will be returned to the original payment method.

    9.5 ESM Scan, OYA Longevity Test, and OYA Repatterning Protocol™

    • Once an ESM scan or in-person OYA Longevity Test has been delivered, the associated fee is non-refundable.
    • OYA Repatterning Protocol™ enrollments are non-refundable once the protocol has been initiated. Cancellation mid-protocol does not relieve you of the obligation to pay for the remainder of any prepaid or contracted period.

    9.6 Prescription Products, Peptides, and Compounded Treatments

    • Prescription products, peptides, and compounded treatments are not eligible for refunds once dispensed.
    • For Subscription Services, you may cancel the subscription at any time, but you will not be refunded for previous payments.
    • Subscription Services must be cancelled more than seven (7) days before their renewal date to avoid being charged for the upcoming renewal period. If cancellation is requested within seven (7) days of the renewal date, your Subscription Services will be cancelled, but you will not be refunded for the upcoming renewal period.
    • You can manage your Subscription Services in the OYA Platform under Settings → Billing.

    9.7 Marketplace Products

    Marketplace products are subject to the return and refund terms of the applicable third-party seller. OYA does not warrant or guarantee returns of Marketplace products.

    10. OYA Marketplace

    As part of your Membership, you may access the OYA Marketplace to purchase health-related products, whether recommended by a Healthcare Provider or selected by you independently. All products available on the Marketplace are offered by third-party sellers. OYA does not manufacture, distribute, or warrant any such products, and expressly disclaims all responsibility and liability arising from your purchase, use, or reliance on any Marketplace product, including but not limited to its quality, safety, efficacy, legality, or fitness for a particular purpose. Any issues, claims, or disputes regarding Marketplace products must be addressed directly with the third-party seller.

    11. Prescriptions

    Certain products available through the Platform require a valid prescription by a licensed Healthcare Provider. You will not be able to obtain a prescription product unless you have completed a consultation with a Healthcare Provider through the Platform, the Healthcare Provider has determined that the prescription product is appropriate for you, and the Healthcare Provider has written a prescription.

    If a Healthcare Provider determines a prescription product is appropriate for you and writes you a prescription, you may fill it through one of OYA's partnering pharmacies by using the Platform, or you may fill the prescription at any pharmacy of your choice as prompted during your use of the Service or by emailing weare@oya.health. Prescriptions fulfilled by OYA's partner pharmacies may not use child-resistant packaging and may not be dispensed in child-resistant containers.

    If you request that a Healthcare Provider send your prescription to your preferred pharmacy, you are responsible for picking up or arranging for delivery of the medication. Some compounded prescriptions may not be available at your preferred pharmacy. You are responsible for providing the dispensing pharmacy with your health insurance information and for paying any charges due for medication, including co-pay, co-insurance, deductible, and all associated fees arising as a result of the prescription.

    12. OYA New Earth Retreats

    OYA New Earth (oyanewearth.com) is a private transformational retreat resort in the Dominican Republic operated as part of the OYA ecosystem. Retreat reservations, deposits, travel logistics, and on-property conduct are governed by a separate OYA New Earth Reservation and Stay Agreement, which is provided at the time of booking. Membership in OYA does not guarantee retreat availability or include retreat fees, except where expressly bundled into your selected tier.

    13. OYA Termination Rights

    OYA reserves the right to terminate or suspend your Membership immediately upon written notice for: (i) failure to pay any fees when due; (ii) breach of this Agreement; (iii) violation of applicable laws; (iv) misuse of the Platform or Services; (v) behavior that is disruptive, abusive, or threatening to OYA staff, partner practitioners, or Third Party Providers; (vi) if OYA reasonably believes your continued use of the Services poses a risk to OYA, other users, or Third Party Providers; or (vii) any other reasonable cause determined by OYA in its sole discretion. Upon termination, OYA may immediately deactivate or delete your account and all related information and files in your account, and may bar any further access to such information, files, or the Platform. Upon termination by OYA for cause, you will not be entitled to any refund of Membership Fees or other fees paid.

    14. Disclaimers and Acknowledgments

    You acknowledge and agree that: (a) OYA is a longevity and wellness platform, not a medical practice or insurer; (b) the patented BioDecodification technology, the Emotional Somatic Mapping scan, and the OYA Repatterning Protocol™ are educational and somatic-emotional in nature and are not intended to diagnose, treat, cure, or prevent any disease; (c) any clinical care you receive is delivered by independent licensed Healthcare Providers exercising their own independent professional judgment; (d) results vary and are not guaranteed; and (e) you have read and understood the Third Party Provider disclaimer in Section 1.3 and the peptide and compounded products acknowledgments in Section 7.

    15. Contact, Notice, and Updates

    Questions, concerns, and cancellation requests under this Agreement should be sent to weare@oya.health, or directed through the OYA Concierge channel inside the Platform. OYA may update this Agreement from time to time. Material updates will be communicated to active Members at least ten (10) days before they take effect. Your continued use of the Services after the effective date of an update constitutes acceptance of the updated Agreement.

    16. Acknowledgment

    BY ENROLLING IN AN OYA MEMBERSHIP, COMPLETING CHECKOUT, OR OTHERWISE INITIATING USE OF THE SERVICES, YOU AGREE THAT YOU HAVE READ THIS AGREEMENT IN FULL, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS, INCLUDING THE AUTO-RENEWAL AND CANCELLATION PROVISIONS IN SECTION 3.

    © OYA Wellness LLC. — Confidential.